Return and Refund Policy
1. International Return Transparency
At Veyra London, we aim to be fully transparent about our international logistics. To ensure we can offer our collections at competitive prices, we utilize a global fulfilment model.
Please note our specific return conditions: Because our main warehouse and quality control facility are located in Yiwu City, China, all standard returns (such as change of mind or incorrect size) must be shipped back to this international location.
In accordance with our business model, the customer is responsible for all international shipping costs associated with returning items to our facility in China. We strongly recommend using a tracked shipping service, as we cannot be held responsible for items lost during international transit.
Damaged, Defective, or Incorrect Items: In the event that you receive a faulty or incorrect product, Veyra London takes full responsibility. You will not be required to ship the item back to our international warehouse at your own expense. Our customer support team will handle the resolution whether it is a full refund or a free replacement directly to ensure a swift and fair solution without any additional costs to you.
2. Important Information
| Return window: | 30 days from delivery |
| Processing time: | Up to 7 business days for refunds |
| Restocking fees: | None |
3. Return Process
To initiate a return, please contact us at info@veyralondon.com within 30 days of receiving your order. Items must be returned in their original condition: unused, undamaged, with all tags attached, and in the original packaging.
Once your return request has been approved, we’ll send you confirmation and detailed return instructions.
4. Refunds, Cancellations & Exchanges
- Refunds: Once we receive and inspect your package, we will notify you. Approved refunds are issued to the original payment method within 7 business days.
- Cancellations: Requests must be made before your order has been processed or dispatched. Once shipped, the standard return process applies.
- Exchanges: Please contact info@veyralondon.com for assistance with size or style exchanges.
5. Business Information
Trade Name: Veyra London
Business Address: Brancusistraat 73, 1328 NG Almere, Netherlands
VAT Number: NL005240549B24
Email: info@veyralondon.com
Phone Number: +44 7441 423315
Contact Form: Click here
Last updated: February 17, 2026