Shipping Policy

1. Business Model & Logistics Transparency

Veyra London is a trade name, a Dutch-registered company based in Almere, Netherlands. To maintain an efficient supply chain and offer our collections directly to the United Kingdom at the best possible value, we utilize a centralized international fulfillment model.

While our management, administration, and customer support teams operate from our headquarters in Netherlands, our inventory is dispatched directly from our trusted partner fulfillment centre in Asia (China).

Quality Inspections: Every order undergoes a thorough manual quality check and inspection at our fulfillment centre before it is packaged. This ensures that the items meet our specifications and that your order is complete before it begins its journey to the UK.

2. Taxes, Duties & Customs

All prices shown on our website include UK VAT where applicable. We ship to the UK on a Delivered Duty Paid (DDP) basis. This means Veyra London handles all import formalities, and there are no additional customs fees or taxes to be paid by the customer upon delivery.

3. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your order's progress directly via our Track Your Order page. Please allow 2-3 business days for the tracking information to update after the initial dispatch.

4. Delays & Delivery Issues

Delivery Guarantee & Delays While we strive to deliver every order within our 6–8 business day window, external factors such as peak holiday periods or customs processing may occasionally affect delivery times. If your order has not arrived within the estimated delivery window, please contact us at info@veyralondon.com. We take full responsibility for your order until it is successfully delivered to your address.

5. Damaged Items & Cancellations

• Cancellations: Requests must be made before the order is processed. Once dispatched, the standard return process applies.
• Damaged/Incorrect Items: If you receive a faulty item, contact us immediately with photos. We will arrange a replacement or full refund promptly.

6. Legal & Contact Information

Trade Name: Veyra London
Business Address: Brancusistraat 73, 1328 NG Almere, Netherlands
VAT Number: NL005240549B24
DUNS: 473425468
Email: info@veyralondon.com
Phone: +44 7441 423315 (Mon-Fri 9:00 AM – 5:00 PM EST)

Last updated: March 2, 2026